An experienced team of project managers is available on-site to perform various roles:
Supporting our customers, from the initial phase of expression of needs to appropriation of the solution by the user:
We conduct continuous internal research and monitoring on the latest technological innovations. Product developments are realised in line with all the needs established and anticipated by our sales and product teams.
The implementation of agile unified processes for project supervision and management to keep customers satisfied is at the heart of our everyday work.
The availability of the Support team really is a major asset
After purchasing the solution, the responsiveness is what really makes the difference
The hotline team really understands our business activities
We provide you with our network of accredited installers to set up your terminals on-site at your convenience.
Over 300 operators all over the world, including around a hundred in France, are accredited by Novacom CLS Services and able to install the equipment supplied according to an established procedure and ad hoc technical documentation. Each of them has committed to a quality charter enforced by CLS, in relation to the following points in particular:
Regardless of the region, the same fitting procedure is followed:
We can also train your workshop staff in troubleshooting and in the replacement of accessories and/or boxes according to the overall skills held within your organisation.
The user training session is an essential requirement for optimal use of the solution offered. Training is therefore designed on a case-by-case basis and its scope will be perfectly suited to each person’s needs.
In order to meet your needs as closely as possible and to answer all your questions, our customer service is available to help you every working day from 8.00 am to 6.00 pm:
As soon as your request is made, you will immediately receive an email confirming that a ticket has been created. Our teams will then do their utmost to deal with your request within 48 hours maximum.
Once the problem is known, a live telephone query will be conducted with our support department.
CLS provides a 24-month guarantee period (as of the delivery date). An extension of guarantee is also available when signing the contract.
The process provides for workshop returns, not including the costs of dismantling, transportation and reinstallation. The guarantee applies to telecommunication terminals and to screens, not including accessories and peripherals.
CLS also undertakes to supply you with equivalent equipment to that acquired under this contract, for a period equivalent to the duration of the service contract.
We provide after-sales service for the on-board equipment according to the following procedure:
We can deal with various kinds of non-standard requests:
For this type of request, do not hesitate to contact our sales engineers.